1. GENERAL
This Privacy Policy governs collection, processing and use by us of your Personal Information that you provide
us when accessing or using a website www.fxhillgroup.com (hereinafter – the “Website”) and any products or
services offered by the us (hereinafter – “Services”).
“Personal Information” refers to information that identifies an individual, such as name, address, e-mail address,
financial information, and banking details. “Personal Information” does not include anonymized and/or
aggregated data that does not identify a specific user. We are committed to protecting and respecting your
privacy. The purpose of this Privacy Policy is to describe:
- The types of Personal Information we collect and how it may be used;
- How and why we may disclose your Personal Information to third parties;
- The transfer of your Personal Information;
- Your right to access, correct, update, and delete your Personal Information;
- The security measures we use to protect and prevent the loss, misuse, or alteration of Personal
Information; and - Our retention of your Personal Information.
- This Privacy Policy also covers some basics of our use of cookies, however, for more details please
see also our Cookie Policy;
We control the ways of collecting your Personal Information, and determine goals for which We use Personal
Information. We are a “data controller” within the meaning of the General Data Protection Regulation (EU)
2016/679 (hereinafter referred to as “GDPR”) and other applicable European laws pertaining to data protection.
2. COLLECTION AND USE OF PERSONAL INFORMATION
A. PERSONAL INFORMATION WE COLLECT
We collect the next Personal Information:
- Contact information, such as name, home address, and E-mail address.
- Account information, such as username and password.
- Financial information, such as bank account numbers, bank statement, trading activity and history,
commissions charged, etc. - Identity verification information, such as images of your government issued ID, passport, national ID
card, driving license or other documents requested by our compliance department. - Residence verification information, such as Utility bill details or similar information.
- Other information, obtained during our KYC procedures, such asinformation about your financial state
and source of funds;
We also automatically collect certain computer, device, and browsing information when you access the Website
or use of Services. This information is aggregated to provide statistical data about our users’ browsing actions
and patterns, and does not personally identify individuals. This information may include: - The information about the computer or mobile device you use to access our Website, including the
hardware model, operating system and version, the web browser you use, IP addresses and other device
identifiers. - Website usage information, the server log information, which may include (but is not limited to) your
login details, the date and time of visits, the pages viewed, your IP address, time spent at our Website
and the websites you visit just before and just after our Website. - The bandwidth upload and download speeds, the amount of free and used storage space on your device
and other statistics about your device.
We may automatically capture, store and otherwise process information about you even if you abandon the
completion of an online application or registration form.
B. USE OF COOKIES AND SIMILAR TECHNOLOGY
The Website is using cookies. Cookies are small text files that are placed on your computer by websites that
you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide
information to the owners of the site. Cookies are typically stored on your computer’s hard drive.
Our Website uses cookies to enable you to use the Website, the Services we offer and the materials on the
Website. Cookies are also used to distinguish you from other users of our Website. This helps us to provide you
with a good experience when you browse our Website and also allows us to improve our Website.
For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
C. HOW WE USE YOUR PERSONAL INFORMATION
We may use your Personal Information to:
- Process your transactions. We will process your Personal Information only for the purpose(s) for which
it has been provided to us. - Fulfill our legal or regulatory requirements;
- Verify your identity in accordance with the applicable legislation and the our Anti Money Laundering
policy, as well as address other law enforcement needs. We also may share your information with other
financial institutions and with tax authorities if such actions are required from us due to any applicable
legislation. - Detect, investigate and prevent fraudulent transactions or unauthorized or illegal activities;
- Protect of our rights and property;
- Personalize your Services experience.
- Analyze Website usage, and improve our Website and Website offerings. Analyzing and tracking data
to determine the usefulness or popularity of certain content and to better understand the online activity
of our Website users; - Help us respond to your customer service requests and support needs, answer your inquiry or respond
to a communication from you; - Contact you about Services. The email address you provide may be used to communicate information
and updates related to your use of the Services. We may also occasionally communicate technical
notices, support or administrative notifications, company news, updates, promotions, and related
information relating to similar products and Services provided by us. - Administer a contest, promotion, survey or other features as will be more explained on the Website.
- Link, connect or combine Personal Information we collect from or about you with other Personal
Information; and - Carry out any other purpose or reason for which the Information was collected.
We do not perform behavioral tracking of a customer’s activities on our Website or across different Websites, nor
do we allow third-party data collection through our services. If you wish to stop receiving marketing
communications from us, please contact us at [email protected] to opt-out.
3. DISCLOSING AND TRANSFERRING PERSONAL INFORMATION
We may disclose your Personal Information to third parties and legal and regulatory authorities, and transfer
your Personal Information as described below:
A. DISCLOSURES TO THIRD PARTIES
In processing your transactions, we may share some of your Personal Information with our third party service
providers who help with our business operations. Your information will not be sold, exchanged, or shared with
any third parties without your consent, except to provide Services or as required by law. By using Website or
Services you consent to the disclosure of your Personal Information as described in this Privacy Policy. Nonpersonally identifiable visitor information may be provided to third parties for marketing, advertising, or other
uses. Our third party service providers are contractually bound to protect and use such information only for the
purposes for which it was disclosed, except as otherwise required or permitted by law. We ensure that such third
parties will be bound by terms no less protective those described in this Privacy Policy, or those we are subject to
under applicable data protection laws.
B. DISCLOSURES TO LEGAL AUTHORITIES
We may share your Personal Information with law enforcement, data protection authorities, government
officials, and other authorities when:
- Compelled by subpoena, court order, or other legal procedure.
- We believe that the disclosure is necessary to prevent physical harm or financial loss.
- Disclosure is necessary to report suspected illegal activity.
- Disclosure is necessary to investigate violations of this Privacy Policy or any our agreement with you
C. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
We store and process your Personal Information in data centers around the world, wherever our facilities or
service providers are located. As such, we may transfer your Personal Information between such data centers.
Such transfers are undertaken in accordance with our legal and regulatory obligations and are performed only via
protected channels.
D. OTHER CIRCUMSTANCES FOR DISCLOSURE OF PERSONAL INFORMATION
We also can disclose your Personal Information in the following circumstances:
- with your consent or at your instruction. Certain information you may choose to share may be
displayed publicly, such as your username and any content you post when you use interactive areas
of our Website like our online forums; - with our current or future parent companies, affiliates, subsidiaries and with other companies under
common control or ownership with us or our offices internationally. We ensure that listed parties
will be bound by terms not less protective those described in this Privacy Policy, or those we are
subject to under applicable data protection laws; - if the sharing of Personal Information is necessary for protection of our rights and property, or
rights and property of the above listed current or future parent companies, affiliates, subsidiaries
and with other companies under common control or ownership with us or our offices;
4. EXTERNAL WEBSITES
Occasionally, the Website may provide references or links to other websites (“External websites”). We do not
control these External websites third party sites or any of the content contained therein. You agree that we are in
no way responsible or liable for External websites referenced or linked from our Website, including, but not
limited to, website content, policies, failures, promotions, products, services or actions and/or any damages,
losses, failures or problems caused by, related to, or arising from those sites. External websites have separate
and independent privacy policies. We encourage you to review the policies, rules, terms, and regulations of
each site that you visit. We seek to protect the integrity of our site and welcome any feedback about External
website information provided on our Website.
5. YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
You have the right to access your Personal Information to correct, update, and block inaccurate and/or incorrect
data. To exercise this right, contact us at [email protected] Within 40 days of receipt of your written request we will provide you with your Personal Information, including the purposes for which it was used and to
whom it was disclosed to in accordance with applicable legislation. We reserve the right to request
additional information from you, that may be necessary in order to provide the duly respond to your request in
accordance with applicable legislation and you agree with such our right.
Please note that if we are unable to verify your identity by e-mail messages or at your application to the call
center, or in the case of reasonable doubts concerning your identity, we may ask you to provide a proof of
identity, including by personal appearance in our office. This is the only way we can avoid disclosing your
Personal Information to a person who can perpetrate your identity.
In some cases, we will not be able to change your Personal Information. In particular, such case can include the
event when your personal information has already been used during the execution of any agreement or
transaction, or is specified in any official document, etc.
You have the right of withdrawal of consent to personal data processing. You may also exercise your right to be
forgotten. In cases stipulated in Article 17 of GDPR, we will delete your Personal Information we process,
except for those Personal Information which we are obliged to store in accordance with the requirements set
forth by the applicable legislation.
Please be advised, that in case of realization of your right of withdrawal of consent to personal data processing
or right to be forgotten, rights we will may not be able to provide you our products or services, and we have a
special right to terminate all our current agreements with you with the application of legal consequences of
such termination, and you irrevocably acknowledge such our right.
In order to withdraw the consent to personal data processing and/or exercise your rights to be forgotten please
contact us at [email protected] Furthermore, in this case, for the purposes of safety, we may request you
to present your ID document, including directly at our office.
6. SECURITY OF PERSONAL INFORMATION
We use a variety of security measures to ensure the confidentiality of your Personal Information, and to protect
your Personal Information from loss, theft, unauthorized access, misuse, alteration or destruction. These
security measures include, but are not limited to:
Password protected directories and databases.
Secure Sockets Layered (SSL) technology to ensure that your information is fully encrypted and sent across the
Internet securely.
Limited access to hosting servers using 2FA and traffic encryption
All financially sensitive and/or credit information is transmitted via SSL technology and encrypted in our
database. Only authorized personnel are permitted access to your Personal Information, and these personnel are
required to treat the information as highly confidential. The security measures will be reviewed regularly in light
of new and relevant legal and technical developments.
7. RETENTION OF PERSONAL INFORMATION
We retain Personal Information for as long as necessary to fulfil purposes described in this Privacy Policy,
subject to our own legal and regulatory obligations. In accordance with our record keeping obligations, we will
retain account and other Personal Information for at least five years after termination of respective agreement.
8. UPDATES TO THIS PRIVACY POLICY
This Privacy Policy may be revised, modified, updated and/or supplemented at any time, without prior notice,
at the our sole discretion. When we make changes to this Privacy Policy, we will notify all users on our Website,
and make the amended Privacy Policy available on our Website.
10. CONTACT US
Please contact us with questions, comments, or concerns regarding our Privacy Policy and/or practices at
[email protected]